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Place useful parts of the surrounding repos into sica-fondt by layer, per the
body model (Ada = membrane; brain/endocrine/capabilities/knowledge non-Ada):
- brain/ LLM reasoning + providers (dapr, hermes, MoMoA)
- capabilities/ REPRAG sidecars: hermes tools/skills, dapr tools, parallel
dispatch, A51 channels, and the OSINT cluster
- knowledge/ LORAG corpus: 754 cyber-skills, agency personas, secure-coding,
MITRE ATT&CK data
- reference/ defensive threat-reference (C3, shhbruh doc) + AdaYaml parser
License handling: AGPL sources (worldosint, advanced_evolution, mercury,
Reticulum) and GPL DeTTECT are SPEC-only clean-room/port descriptions — no
copyleft code copied. MIT/Apache/data parts copied as working trees.
Safety: shhbruh escape/persistence material and C3 covert-C2 kept as reference
only, not wired into the running organism. See CONSOLIDATION.md.
https://claude.ai/code/session_01UehUqEXXJJCsHoA4voCU5c
76 lines
2.4 KiB
Markdown
76 lines
2.4 KiB
Markdown
# API Reference: Implementing Ticketing System for Incidents
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## Libraries
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### requests (HTTP Client)
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- **Install**: `pip install requests`
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- Used for ServiceNow REST API and TheHive API
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## ServiceNow REST API
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### Incident Table (`/api/now/table/incident`)
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| Method | Endpoint | Description |
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|--------|----------|-------------|
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| GET | `/table/incident` | List/query incidents |
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| POST | `/table/incident` | Create new incident |
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| PATCH | `/table/incident/{sys_id}` | Update incident |
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| DELETE | `/table/incident/{sys_id}` | Delete incident |
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### Key Incident Fields
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| Field | Description |
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|-------|-------------|
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| `short_description` | Incident title |
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| `description` | Full description |
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| `urgency` | 1 (High), 2 (Medium), 3 (Low) |
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| `impact` | 1 (High), 2 (Medium), 3 (Low) |
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| `priority` | Auto-calculated from urgency + impact |
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| `state` | 1 (New) through 7 (Closed) |
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| `assignment_group` | Team assigned |
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| `work_notes` | Internal analyst notes |
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| `close_code` | Resolution classification |
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| `close_notes` | Resolution description |
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### Query Parameters
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- `sysparm_query` -- Encoded query string
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- `sysparm_limit` -- Max results
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- `sysparm_fields` -- Comma-separated fields to return
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- `sysparm_display_value` -- Return display values
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## TheHive API (v4/v5)
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### Cases
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| Method | Endpoint | Description |
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|--------|----------|-------------|
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| POST | `/api/case` | Create case |
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| GET | `/api/case/{id}` | Get case details |
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| PATCH | `/api/case/{id}` | Update case |
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| POST | `/api/case/_search` | Search cases |
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### Tasks and Observables
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| Method | Endpoint | Description |
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|--------|----------|-------------|
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| POST | `/api/case/{id}/task` | Add task to case |
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| POST | `/api/case/{id}/artifact` | Add observable/IOC |
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### Severity Levels
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- 1: Low, 2: Medium, 3: High, 4: Critical
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### TLP Levels
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- 0: WHITE, 1: GREEN, 2: AMBER, 3: RED
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## SLA Target Reference
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- P1 (Critical): Response 15 min, Resolve 4 hours
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- P2 (High): Response 30 min, Resolve 8 hours
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- P3 (Medium): Response 4 hours, Resolve 24 hours
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- P4 (Low): Response 8 hours, Resolve 72 hours
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## External References
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- ServiceNow REST API: https://developer.servicenow.com/dev.do#!/reference/api/
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- TheHive API: https://docs.strangebee.com/thehive/api-docs/
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- Jira Service Management: https://developer.atlassian.com/cloud/jira/service-desk/rest/
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- NIST Incident Handling: https://csrc.nist.gov/pubs/sp/800/61/r2/final
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